FAQ

Saifee Candy is based in Nairobi, Kenya. You can shop online or visit our store to explore a wide selection of imported chocolates, sweets, biscuits, and snacks.

Yes, we deliver nationwide! Whether you’re in Nairobi, Mombasa, Kisumu, or any other town in Kenya, your sweet treats can reach you safely and quickly.

We stock a wide range of imported chocolates, including brands like Cadbury, Lindt, Toblerone, Galaxy, Ferrero Rocher, and more.

Absolutely. All our products are 100% genuine and directly sourced from trusted international confectionery brands.

Yes! You can conveniently shop online at saifeecandy.co.ke and have your order delivered to your doorstep anywhere in Kenya.

Yes, we offer discounted rates for bulk and wholesale purchases. Contact our sales team for customized pricing and delivery options.

We accept M-Pesa, credit/debit cards, and other secure online payment options for your convenience.

Yes, we stock selected sugar-free, gluten-free, and low-calorie options suitable for health-conscious customers.

Orders within Nairobi are typically delivered within 24–48 hours. Upcountry deliveries may take 2–4 working days depending on location.

Yes, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a replacement or refund.

Yes! We create custom chocolate hampers and candy gift packs for corporate events, weddings, and celebrations across Kenya.

Yes, apart from chocolates and candies, we also stock a variety of imported soft drinks, juices, and instant beverages.

Most of our popular items are always in stock, but some imported products may be available seasonally based on supply.

Yes, customers are welcome to visit our Nairobi store to shop in person and discover our latest arrivals.

You can reach us through our Contact Us page, by phone, or via our social media handles for quick support.

Yes, we provide custom gift wrapping for special occasions like birthdays, anniversaries, and holidays.

Yes, you can pre-order premium or seasonal items when available. Contact our team to confirm stock and delivery timelines.

Yes, all displayed prices include applicable taxes. There are no hidden costs at checkout.

Yes, besides imported brands, we also feature popular locally made biscuits and confectionery items from trusted Kenyan suppliers.

We are Kenya’s trusted source for premium imported chocolates, candies, biscuits, and beverages — offering unbeatable variety, quality assurance, and fast nationwide delivery.

Some of the top-selling candy brands in Kenya include Haribo, Mentos, Skittles, Alpenliebe, and Chupa Chups — all available at Saifee Candy.

Yes, Saifee Candy offers a selection of sugar-free candies and mints, perfect for customers looking for low-sugar or diabetic-friendly options.

Absolutely! We offer a wide variety of child-safe, age-appropriate sweets including fruit-flavored candies, lollipops, and gummies.

Store your candies in a cool, dry place away from direct sunlight. Avoid high humidity to prevent melting or sticking.

Yes, we stock many halal-certified candy brands imported from trusted international manufacturers. Always check the product label for certification details.

Yes, you can mix and match your favorite candy brands and flavors to create a custom assortment — perfect for parties or gifts.

Most candies have a long shelf life of 6–12 months, depending on the brand and type. Always refer to the packaging for expiry details.

Yes, all our imported candies comply with international food safety standards and are safe for children when consumed responsibly.

Hard candy is boiled sugar-based (like lollipops or mints), while soft candy includes chewy treats such as gummies, marshmallows, and caramels.

Candy is a sweet confection made mainly from sugar or syrup combined with flavorings, colorings, and other ingredients like chocolate, nuts, or fruit extracts.

Most candies are made by heating sugar until it dissolves, then blending it with flavorings and coloring before shaping it into bars, drops, or other forms.

The main candy categories include hard candy, soft candy, gummies, caramels, marshmallows, chocolate bars, and toffees.

Typical candy ingredients include sugar, glucose syrup, cocoa, milk solids, fruit flavors, gelatin, colorings, and natural flavor extracts.

Candy texture depends on temperature and ingredients during production — high heat makes hard candies, while lower heat and added fats create soft or chewy candies.

Some candies are vegetarian, but not all are vegan due to the use of gelatin, milk, or honey. Saifee Candy stocks vegetarian and vegan-friendly options — always check the label.

Check for changes in texture, color, or flavor, and always look at the “best before” date printed on the package. Discard any candy that tastes stale or sticky.

Candies and chocolates contain sugar, cocoa butter, and fats that melt at warm temperatures. Store them in a cool, dry place to maintain shape and flavor.

Imported candies often feature unique flavors, premium ingredients, and specialized production methods that give them distinct taste and texture differences.

Imported assortments like Ferrero Rocher, Lindt, Toblerone, or mixed candy jars from Saifee Candy make perfect gifts for birthdays, holidays, and celebrations.

You can reach Saifee Candy Kenya easily through any of the following options:

• 📍 Store Address: Nairobi, Kenya

• ☎️ Call / WhatsApp: +254 711 437 452 | +254 745 554 008

• 📧 Email: [email protected]

• 🌐 Website: https://saifeecandy.co.ke