Refund & Return Policy

Refund & Return Policy

At Saifee Candy, customer satisfaction is our priority. Please review our refund and return policy below.

Eligibility for Returns

• Products must be returned within 7 days of delivery
• Items must be unopened, unused, and in original packaging
• Perishable goods (opened candy, chocolates exposed to heat) cannot be returned
• Sale items and gift cards are non-refundable

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us via WhatsApp within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days to the original payment method.

How to Initiate a Return

Contact us via WhatsApp with your order details and reason for return. Our team will guide you through the process.